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Privacy policy

www.forwardmaterials.com is a website of Forwardmaterials Ltd. This Privacy Policy sets out how we collect, use and share your personal information and how to contact us with any queries or concerns.
By voluntarily supplying us with your personal information you are agreeing to be bound by this Policy. While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email or some other equivalent measure.
If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:

  • Privacy Officer Contact:Leslie Huang
  • Email: LeslieH@foremostgroups.com
  • Postal address:Int’l Commerce Bldg.,9F-4 23 Chang An East Road, Sec.1 Taipei, Taiwan 10441

Our website contains links to other websites. When a user clicks on a link to another site they are no longer subject to this Policy.

1. What types of information do we collect and why?

In the course of providing our goods and services to you, we collect personal and other information about our customers, suppliers and retailers and how they interact with us, our goods, and our services. We collect personal information through a number of mechanisms, including:

1.1 Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, via our website or by any other direct means) in order to deliver our goods and services. This includes:

  • Contact information: such as your name, address, email address, telephone number
  • Personal information: such as date of birth
  • Business details: such as your Business job

1.2 Automatic: our website uses cookies (small text files stored on your devices that provide us with information such as your internet protocol address, server information, internet service provider, and information on how you interact with our website) and other services that allow us to understand how you use our online media. This information is not linked to you personally.

We use Google Analytics and other like services to track and measure user interaction with our website and provide data to help improve our goods and services. Analytics services are capable of providing de-identified information about users including gender, age, location, device type, operating system and activity on our website.

If you opt-out of third party tracking technologies or elect to prevent the use of cookies, this may result in the loss of website functionality, restrict your use of the website or delay or affect the way in which the website operates.

1.3 Device: if you use our services or interact with us through a mobile device, we receive technical information about your device, numbers that identify the device and your location information. This information is not associated with you.

1.4 Communications: when you communicate with us, we collect your contact details (which may include your email address or phone number). We may also engage third party services that provide us with information about how you interact with some communications we distribute. You may elect to not receive communications from us by contacting our Privacy Officer.

1.5 Through other sources: where necessary, we may also collect your information from publicly available records. This can include information relating to an individual’s credit worthiness and other information from credit providers, subject to legal restrictions.

If you have previously applied for a position with us we may have received your personal information from third parties such as recruiters or external websites. We use the information we receive to contact you about any potential opportunities or to evaluate your candidacy.

You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services or purchasing our goods.

2. How do we use your information?

We will only use your information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it would be reasonably expected by you or where we have separately obtained your consent.

We use personal information for the primary purpose of delivering our goods and services to you. We also use your personal information in order to market and promote our products to you.

How we use the information we collect depends, in part, on which goods and / or services you obtain from us, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.

3. How do we store and secure the information we collect?

We primarily store your personal information in a digital format.

4. How to access and control your information?

4.1 Accessing the information we hold about you under the APPs you may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact us in writing. We will require you to verify your identify and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.

We may charge a fee to cover the costs of verifying your application, and retrieving, reviewing and copying any material requested.

4.2 Updating your personal information. We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact us at the details above if you believe that the information we hold about you requires correction or is out of date. We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.

For corrections to credit information we will provide, where practicable, written notice of the correction to any entity we have disclosed this information to previously.

5. Complaints

If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Officer (contact details above) with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.

When processing a compliant, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.